AI and automation for property managers and real estate agencies: every tenant, owner and buyer gets an answer.
Enquiries, maintenance requests and inspection bookings arrive by phone, email, text and web form, mostly while your team is out at a property. We connect the enquiry, the reply and the CRM so each person gets an answer and a next step, day or night, and your team comes back to an ordered list in place of a full voicemail box.
Where the day goes in a property office
Calls that come at the wrong time
A tenant rings about a leaking tap during an open home. A buyer asks about a listing after hours. Both wait until somebody is back at a desk.
Inspections and the paperwork after
Booking the time, sending the notice, confirming access, then writing up the report from notes and photos once the day is over.
Keeping owners informed
Each owner wants to know what was reported, what was fixed and what is next. Those updates are written one by one from memory and email threads.
Where most property offices start with us
- Step 1
Answering first
Every enquiry gets a reply straight away, whatever the hour, with the details taken down and logged against the right property and person.
- Step 2
Then maintenance and inspections
A request becomes a job with photos and access notes, sent to your property manager to approve. Inspections are booked and reminders go out.
- Step 3
Then owners and new business
Owners get regular updates and can look things up themselves. Appraisal requests and listing enquiries land in the CRM with a follow-up set.
What we can build for a property management business or agency
- AI agents and assistants that reply to tenant, owner and buyer messages by email, web chat or WhatsApp, and draft owner updates for a property manager to approve.
- Voice agents that answer the phone when the office cannot, take the details of a maintenance request or a listing enquiry, and pass urgent calls to a person.
- CRM setup with every property, owner, tenant and buyer in one record, and a next step against each open enquiry.
- Workflow automation that turns a request into a job, books the inspection in Google Calendar or Outlook, and sends the notices and reminders.
- Client portals where owners see the history of their property and tenants lodge a request and follow its progress.
- Landing pages and funnels for a single listing, a suburb or an appraisal offer, with each enquiry going straight into the CRM.
How it runs as one system across the office
A maintenance call taken by a voice agent at night, a web form filled in at lunch and an email from an owner should all end up in the same place. We build AI, automation, custom software and websites to work as one, so the phone, the inbox, the CRM, the portal and your listing pages share one set of records. Your team opens one list in the morning and sees what came in, what was answered and what needs a person.
Questions
What does AI and automation for property managers and real estate agencies do?
It answers and records what comes in, then moves it to the next step. A tenant's request becomes a job, a buyer's question gets a reply and a follow-up, an inspection gets booked and an owner gets an update. Your team makes the decisions and approves what goes out.
How much does it cost for a property office?
We do not publish a figure, because it depends on the business: the number of properties, the channels people contact you on and the software you run. We look at how the office works, write up a scope with the cost and time in it, and nothing starts until you agree.
How long does it take to set up?
Answering enquiries on one channel is a smaller job than connecting the phone, the CRM and a portal together. The scope we write for you gives the time for each part, and you see it before you say yes.
What happens with an urgent repair in the middle of the night?
You decide what counts as urgent, and we build to that rule. A request that meets it is passed to the person or the after-hours number you name, with the details already taken. Everything else is logged and waiting for the morning.
Will tenants and buyers know they are dealing with AI?
Yes. An assistant or voice agent says what it is, and it offers to pass the person to a member of your team. It answers from the information you give it and does not make up details about a property, a lease or a price.
Does it work with our property management software?
Where your software allows a connection, we use it, so details are not typed twice. Where it does not, we tell you in the scope and work through email, calendars and files in your own accounts. Everything we set up stays yours.
30 minutes to talk through how your business runs. No charge.
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