AI voice agents: the phone gets answered when your team can't.
A voice agent is an AI receptionist that picks up when your team can't. It asks the questions you would ask, writes down the answers, and either books the caller in or sends the details to the right person. When a call needs a person, it hands over.
What a voice agent does
Answers the call
Picks up in your business name and talks with the caller in plain language.
Takes down the details
Name, number, address and what the call is about, asked in the order your team needs them.
Books or passes it on
Puts the appointment in your calendar, or sends your team a written note so they can call back.
How a call goes
- Step 1
The phone rings
After hours, or when everyone is on another call or out on a job, the voice agent picks up.
- Step 2
It finds out what they need
It asks your questions, answers the common ones from your own information, and records what was said.
- Step 3
The call lands somewhere
A booking, a message to your team, or a transfer to a person. Every caller leaves with a next step.
When it hands over to a person
- The caller asks to speak to someone.
- The call is urgent, by the rules you set with us.
- The question is outside what the voice agent has been set up to answer.
- The caller is upset, or the conversation is not getting anywhere.
How it fits with everything else
A call is only useful if the details end up where the work happens. We connect the voice agent to your calendar and your customer records, so a call turns into a booking or a job without anyone typing it in again. It is built alongside the rest of what we do: AI, automation, custom software and websites, working as one system.
Questions
What is an AI voice agent, or AI receptionist?
AI that answers your business phone and has a spoken conversation with the caller. It takes down their details, books them in or passes the message to your team, and hands the call to a person when it should.
How much does a voice agent cost?
It depends on how many calls you get, what callers ask for and which tools it needs to connect to, so we don't put a number on the website. We talk through how your phones are handled now, then write up a scope with the cost in it. Nothing gets built until you have read it and agreed.
How long does it take to get running?
It depends on how many kinds of call it has to handle and what it connects to. The time is written into the scope, so you know it before any work begins.
Does it replace our receptionist?
It doesn't have to. Most of the value is in the calls nobody can get to: after hours, lunch breaks, and busy times when the lines are full. Your team still takes the calls they want to take.
What happens when it can't help the caller?
It hands over. During the hours you choose it can transfer the call to a person. Outside those hours it takes a message and sends it to your team with the details written out.
Does it work with our current phone number?
We check your phone setup when we look at the business, and the scope says how calls will reach the voice agent. Whatever we set up sits in accounts you own, and you keep it.
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